ITS Support

Here you can find documents on over 40 different subjects including, but not limited to, ADP IPAY, resetting your password on a Mac, setting up or workstation and so much more!

Articles (24)

Cable Information

This article explains what coaxial cable and QAM tuners are, how to check if your TV is QAM capable to receive digital cable channels, and purchase information.

Cisco VPN Instructions

This article will provide instructions on the various ways to connect to the Cisco VPN.

Concur Expense Reporting Guide

This article contains the Concur Expense Reporting steps.

Dorm Wi-Fi Best Practices & Information

This document will cover the best practices for utilizing dorm WiFi.

Equipment Setup Guide

Setting up your equipment

Filebound Connect User Guide

This article covers the basics of FileBound Connect.

GCE WFH Guide 9.0

This article walks you through setting up your computer for work from home use.

How to Change iCloud Password and Back Up

How to change and reset iCloud password, and how to back up iCloud and additional Apple devices.

Instructions for iPay Registration

How to login into ADP iPay.

Jabber Instructions

This article covers the ins and outs of how to use Cisco Jabber Phone.

Managing Group Members In GCU MIM

This document provides instructions for managing group members in the GCU MIM portal.

MFA - Registration Guide - Spanish

MFA - Registration Guide - Spanish

Mobile Device Forwarding

How to activate and turn off mobile forwarding.

Navigating Windows 11 on the Classroom Computers

This article walks you through navigating Windows 11 on the classroom computers.

Network Reset Guide

This article walks you through the network reset process on all supported device types.

Outlook Classic Calendar Instructions

This guide explains how to manage calendar permissions in Outlook Classic (Windows desktop app).

PaperCut Printer Guide (Client Visual)

This is a guide that can be useful for PaperCut printing.

Scanning Documents

Scanning documents on the printer's

TextUs Setup and Usage Instruction

Learn how to setup and use TextUs.

ThinkVision T24D-40 & T24-40 Monitor Setup

This is setting up a ThinkVision T24D‑40 and T24‑40 monitor work‑from‑home kit.

Voicemail User Guide

A quick reference guide to understand how to setup and manage a Jabber voicemail.

VPN Install

This article will cover how to install the Cisco AnyConnect Secure Mobility VPN application.

Workday Setup - GCU - Android

Instructions to access Workday Mobile on an Android for GCU employees and Adjunct Faculty.