In this article:
New GCE Employee Workstation Setup
The intent of this guide is to aid new hires with Grand Canyon Education with the setup of their workstation and IT systems. If assistance is needed at any time during this process, please contact the Help Desk by phone or email.
Phone Number: 602.639.7700
Email: [email protected]
Hours of Operation:
- Monday - Friday 6am-7am (AZ time)
- Saturday 7am-2pm (AZ time)
- Closed Sundays
For a viable work from home environment, we recommend speeds of 100mbps download. Minimum speeds needed to support your systems will be 60mbps download. To check your network speeds:
- Connect to your home Wi‑Fi
- Launch a browser (Google Chrome or Edge)
- Type https://speed.cloudflare.com
Any download speed underneath the recommended 100mbps may lead to disruptions in your work, including call distortion.
- Open and start up the computer. Your name will display on the login screen.
- To login, select the password field and enter the password provided in your new hire information.
- From the search bar, type Cisco Secure Client and select to open.
- Ensure the drop down says vpn.gcu.edu (if not, please type it into the box) and select Enter on your keyboard or select Connect.
- Sign in with your GCU email address and password, and then select Next.
The following steps will be determined by which authentication method you prefer to use to authenticate:
- If you received the “Let's keep your account secure” window when attempting to connect to the VPN, we will need to setup MFA in order to proceed. Hit Next.
- You will be prompted with the below window. To setup with SMS texting please select Set up a different way to sign in.
- Choose the Phone method and hit Confirm.
- Select the country if not already prefilled and enter your phone number below it. Select either Text me a code or Call me depending on what method you would like to use. Then hit Next.
- If you selected Text, you will receive a 6-digit code. Please enter the code in the Enter code field and hit Next.
- You should then be successfully registered. Hit Next to continue, then hit Done.
- You should now be successfully connected to the VPN.
- If you received the More information required message when attempting to connect to the VPN, we will need to setup MFA in order to proceed. Hit Next.
- You will be prompted with the below window. To setup with the Microsoft Authenticator app, hit Next.
- On your phone, download the Microsoft Authenticator App by going into the Company Portal app. Once the app is downloaded, open the app and select Scan QR Code.
- On your computer you will see the QR code to scan. Scan the code with your phone and hit Next.
- Once the QR code is scanned, you will be prompted with a two‑digit number on your computer.
- On your phone, enter the two‑digit number shown on your computer and click Yes.
- You are now successfully registered with the Authenticator App. Hit Done.
- You should now be successfully connected to the VPN.
- You must be connected to the VPN or on campus and connected to WGCUSECURE before you can change your password.
- On your keyboard, select CTRL + ALT + DEL, then click Change a password.
- Type the generic password you were given in the Old password field.
- Create a new password and enter it in the next two fields.
- Passwords must contain:
- At least 1 lower case letter
- At least 1 upper case letter
- At least 1 numeric character
- At least 8 characters in length
- Passwords cannot contain your name or be similar to any past passwords for your account.
- Once a new password has been entered twice, select the arrow icon or press ENTER. This will now be your password for the computer and all IT systems.
Sync GCE & GCU Profile
- Open your Microsoft Edge browser.
- Select the profile image in the top right corner of the browser taskbar, select Work or school account, then select Sign In.
- Log onto your GCE account by entering your GCE email address, then select Next and enter your account password.
- Verify your account with MFA using your preferred authentication method.
- Now your GCE account is synced to your Edge browser.
Adding GCU profile
- Select the profile image in the top right corner of the browser taskbar, select Set up a new profile, then Work or school.
From here repeat the steps above, this will allow you to add your GCU account to your Edge browser.
SMS Setup
- While in your GCE profile, navigate to https://aka.ms/mfasetup
- Enter your GCE account email and password, then click Next.
- Let's keep your account secure. Click Next.
- Select Set up a different way to sign in, then click Next.
- Select Authentication Phone, choose your country code, and enter your mobile number without any dashes.
- Under Method, select Send me a code by text message, then select Next.
- Enter the one‑time passcode.
- Wait for the verification successful message, select Done.
- Microsoft MFA registration is now complete.
Alternative: Microsoft Authentication App
If you prefer to use the Microsoft Authentication App instead of text message, follow the steps at https://aka.ms/mfasetup and complete the QR code registration process.
- Let's keep your account secure. Hit Next.
- You will be prompted with the below window. To setup with the Microsoft Authenticator app, hit Next.
- On your phone, download the Microsoft Authenticator App by going into the Company Portal app. Once the app is downloaded, open the app and select Scan QR Code.
- On your computer you will see the QR code to scan. Scan the code with your phone and hit Next.
- Once the QR code is scanned, you will be prompted with a two‑digit number on your computer.
- On your phone, enter the two‑digit number shown on your computer and click Yes.
- You are now successfully registered with the Authenticator App. Hit Done.
Once these steps have been completed, repeat the process for your GCU account so that there is a MFA (Multi factor Authentication) method setup for both GCE and GCE.
From the search bar, type Teams and open the application.
Once the application is open, click Sign in.
- GCE employees: sign in with GCE email
- GCU employees: sign in with GCU email
Once signed in successfully, you can now send chat messages to other employees. If you want to message a person who works in GCU while you are a GCE employee (or vice versa) please search using their entire email address to locate their profile.
GCE Email Setup
- From the search bar, type in Outlook and open up Outlook (Classic).
- Enter your GCE email and select Connect.
- Enter your password and complete MFA.
- Sign in to all apps and websites on this device? Select Yes.
- GCE email has now been successfully added, if no other email needs to be added, uncheck the Set-up Outlook Mobile on my phone option towards the bottom and select Done. If GCU email needs to be added, enter your GCU email address and hit Next and then Done.
- If selecting Done, Outlook will load to open and a Sign in to set up Office window will appear, select Sign in. In the next window enter your GCE email, select Next. Enter password if prompted.
- From the search bar, type in OneDrive and click to open.
- OneDrive will launch and prompt to sign in. Enter full GCE email under email address, select sign in, then select next.
- Select Next on the backup folders screen.
- When you get prompted with the Backup folders on this PC, make sure everything is switched to syncing, then select Start back.
- Open your OneDrive folder.
Now OneDrive is set up and syncing on your device.
Jabber Login
- If working from home, ensure your computer is connected to the VPN.
- Make sure USB Headset is plugged in.
- Launch Cisco Jabber.
- Login using your GCU Email and Login password.
Jabber Audio Settings
Once signed in, update Jabber’s audio settings. Keep in mind these revert to default if Jabber has been reset but will save when Jabber is closed.
- Select the Settings gear at the top right of Jabber.
- Select the Settings option
- Navigate to the Audio Tab, then scroll to the bottom and select Advanced.
- Using the arrows under each section, move the preferred audio option to the top of each list to prioritize audio.
- Ringer & Alerts o If Plantronics is selected, calls will ring inside your headset o If Realtek is selected, calls will ring out of computer speakers
o If All devices are selected, calls will ring out of all devices
- Speaker & Microphone o Always have headset selected
- Select Apply then OK. Please keep in mind you can always adjust your sound preferences as needed.
- From the main audio page you can test the audio volume settings and increase or decrease as needed.
Notification Settings
Under the Notifications tab, ensure both boxes are checked.
Placing Calls
- Type any number into the bar at the top of Jabber and select enter to dial or enter the number through the keypad by selecting the keypad option highlighted below. For internal calls, you can also dial by typing a person’s name into the search field and selecting the call option.
- After selecting the call button or enter, the call will begin and a separate call window will open.
- To end the call, select the red end button.
- Other call options can be selected from the ellipsis button, such as hold, transfer, and conference.
Please reach out to [email protected] if you encounter any issues. IT Support can be contacted at 602-639-7700. Our hours of operation are Monday through Friday 6am - 7pm and Saturday 7am - 12pm.